As the field of design evolves it continually uncovers unique concepts. One of the newer entrants to this party is experience design. It is likely that in the career span of a marketer, brand strategist, communications professional or business owner, one is exposed to branding and its various outposts. Interestingly experience design is not another outpost, it is, in fact, an entirely new way of looking at our product, brand or communication and how it interacts with our audience.
Experience design (xD) in no simpler terms has no tangible boundaries, is intuitive, expansive and tedious, making us wonder, does experience design matter?
As representatives of design, we can safely say every aspect of how a brand is experienced, matters. Whether it is the way a customer perceives the brand or the way they unbox it, matters. In a world filled with constant (over)communication, xD provides our customers with a journey to imbibe brands and reach a sort of catharsis. Each step of the process has various stimuli-response that can be mapped and integrated.